Return & Refunds Policy

At Scarlett Trips, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are processed.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original condition, and with all original tags and packaging intact.
• The return must be initiated within [30 days] of the delivery date.

Certain products, such as gift cards and personalized items, are not eligible for return unless defective or damaged upon arrival.

2. Return Process

To initiate a return, follow these steps:

1. Contact our customer service to request a return authorization.
2. Provide your order number, proof of purchase, and reason for the return.
3. Ship the item to the address provided by our customer service team.

Note: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [7–10 business days] to your original payment method.
• Shipping fees are non-refundable except for returns due to our error (e.g., incorrect or defective items).

4. Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us with details and proof of the issue.

5. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Personalized or custom-made items
• Clearance or final sale items

6. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account and contact your credit card provider.
2. If you still have concerns, please contact us.

7. Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us immediately. Please include photos of the issue and your order details to expedite the resolution.

8. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.